Security Solar, LLC

Response from Jeremie – Security Solar Thank you for taking the time to share your feedback. I’m sorry to hear that your experience did not meet expectations. I take customer satisfaction very seriously, and I’d like to address several of the points raised for clarification. Communication: From the start, communication was challenging. After the quote was accepted, it took approximately three weeks of calls, emails, and texts before I received a response to the initial deposit request needed to schedule your project. Throughout the installation process, there were often long delays between messages, which made coordinating the schedule and site work more difficult. That said, I do understand construction projects can be hectic, and I apologize for any frustration caused. Equipment Placement: The inverter was initially installed outside due to existing wiring and access points that had already been routed through the main service panel to the back of the home. Relocating it to the garage required additional work, including cutting through interior plywood and rerouting and replacing cabling. Despite this, I acknowledged the concern and offered to repair or replace the affected metal siding at no charge. Unfortunately, I did not receive a response to schedule that repair. System Programming: Your inverter was not connected to the internet at the time of installation because the property is fully off-grid and still under construction. The settings issue could have been corrected remotely if internet access had been available. Site Cleanliness: Any extra materials or components left in the wire trough were spare parts intended for future use should the system be connected to the grid later. These items posed no electrical or fire hazard. Chargeverter Installation: Regarding the EG4 Chargeverter, your inverter (Sol-Ark) already includes a dedicated generator input designed for battery charging. The Chargeverter and Sol-Ark are not officially compatible. Technical support from Signature Solar often follows a script, and real-world integration experience can vary. Electrically, connecting the Chargeverter to the inverter is equivalent to connecting directly to the battery and the batteries do not have a second terminal for connecting additional equipment directly, though I understand your concerns and the confusion about ordering and installation timing. While this project faced communication and scheduling challenges, my goal has always been to provide you with a safe, functional, and efficient solar system. I remain willing to address the siding repair and review system settings if you’d like to schedule a follow-up visit. Sincerely, Jeremie Branton Security Solar 512-96-SOLAR Finally, based on timing of this negative review which was right after the first cold night since installation, I suspect that the real issue here is not so much the installation itself, but that the system that the customer specifically specified is not preforming as the customer had desired through no fault of my own. During the planning stage of this installation, I expressed concern over the size of the system and its ability to operate the entire home off grid, especially in winter. I recommended the HVAC units be changed to use gas instead of electric or at least be upgraded to heat pumps. Since the customer will not return my phone calls or text messages I have to assume that the system was unable to carry the home’s load running the electric strip heaters overnight and the customer is upset that what he has installed will have to be added to, HAVC equipment altered, or electricity supplemented to meet the homes energy demands and this is the real, underlying issue in this negative review.