FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Westerly Air, we believe in fair, upfront pricing. Meaning no hidden fees or surprise charges. We offer free estimates on new installations and seasonal discounts on maintenance and tune-ups. You’ll always know the cost before we start the work, and we’ll walk you through your options so you can choose what fits your home and budget best.
- What is your typical process for working with a new customer?
At Westerly Air, we like to keep things simple and stress-free. When a new customer reaches out, we start by listening and understanding your comfort needs, your home, and any issues you’ve noticed. From there, we’ll schedule a convenient time for one of our certified technicians to visit, assess your system, and explain your best options. Whether it’s a repair, a tune-up, or a new installation, we’ll give you honest recommendations and upfront pricing before any work begins. Our goal is to make sure you feel informed, comfortable, and confident every step of the way.
- What education and/or training do you have that relates to your work?
Westerly Air's technicians have extensive hands-on experience in residential and light commercial HVAC systems. They undergo continuous training in air conditioning repair, system installation, preventative maintenance, troubleshooting, and indoor air quality products. Our team stays up to date with industry standards and manufacturer recommendations to ensure customers receive knowledgeable, professional service every time.