FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Westerly Air, we believe in fair, upfront pricing. Meaning no hidden fees or surprise charges. We offer free estimates on new installations and seasonal discounts on maintenance and tune-ups. You’ll always know the cost before we start the work, and we’ll walk you through your options so you can choose what fits your home and budget best.
- What is your typical process for working with a new customer?
At Westerly Air, we like to keep things simple and stress-free. When a new customer reaches out, we start by listening and understanding your comfort needs, your home, and any issues you’ve noticed. From there, we’ll schedule a convenient time for one of our certified technicians to visit, assess your system, and explain your best options. Whether it’s a repair, a tune-up, or a new installation, we’ll give you honest recommendations and upfront pricing before any work begins. Our goal is to make sure you feel informed, comfortable, and confident every step of the way.
- How did you get started doing this type of work?
Westerly Air was founded by a team with over 100 years of combined HVAC experience, built on a simple promise: do the job right and treat people right. We got into this line of work after seeing how often customers were left in the dark, with surprise pricing, rushed jobs, or no-shows. We knew there was a better way. Today, we’re proud to bring honest service, skilled workmanship, and real accountability to homeowners and businesses across San Antonio.