The 10 Best Commercial Contractors in San Antonio, TX 2026

I can't attest to the Quality/Caliber of Arthur Cockfield's work, I am simply offering an honest impression my wife and I had of him from our initial phone conversation with him (and subsequent e-mail communication). Arthur Cockfield was the 3rd Contractor I contacted to provide me a bid/estimate on the work I needed done on my home. My initial conversations and subsequent meetings with the first 2 Contractors were exceptional - they were both very professional, courteous, and respectful of my time. I was content to make my selection between these 2 professional, but after receiving a secondary message from Arthur Cockfield (pleading to please let him bid on the job), I suppressed my "gut-feeling" about his business (having read the BBB complaint against him back in 2013 by Michael Miller), and decided to give him a chance to bid on my project. When I called Arthur Cockfield, he seemed somewhat scattered, and was a bit arrogant and combative. I didn't want to subscribe to my initial impression, so I agreed to schedule a meeting with Arthur to flesh-out the details of my project. After I got off the phone, my wife (who had heard the brunt of the somewhat bizzare and strained communication with Arthur) told me, "That guy isn't nearly as polite and professional as the 2 we met with yesterday -- please call him back and cancel the meeting with him for tomorrow".

There are 3 sides to every story/incident -- suffice it to say, the e-mail reply and subsequent voice-mail message Arthur Cockfield sent me after I canceled our meeting spoke volumes to me -- I felt like I'd Dodged a Bullet. Word To The Wise: How a person interacts with you during conflict or disagreement is a MUCH truer indication of their character and integrity.

I'd be content to end here, but Thumback asks for input on the following: What would have improved your experience? What went wrong, if anything? How could Arthur Cockfield do better in the future? I think it would be best to simply let other potential customers form their own impressions, based on today's interaction:

From Me --

Good Afternoon Arthur -- in reference to our earlier phone-conversation: I have to say that (from my point-of-view) the interaction between us didn't go too smoothly. I didn't want to address this prematurely, so I got with my wife afterwards to get her opinion on whether or not she would feel comfortable using your services (based solely on this initial communication). I have to be honest with you Arthur, if this is the "Honeymoon" (meaning, the SWEET Time in a relationship when it would be helpful for you to be Wooing Customers), then perhaps this isn't a marriage I'd be willing to enter into. I hope that you'll take this as Constructive Criticism from a "Potential Customer's" view-point. In closing, please cancel our meeting to tomorrow, and I wish you all the best.

From Arthur -

Arthur Cockfield
Sir I apologize I have been working on plans and talking to 60 people and subs about drawings and you called me at 6:00pm and my brain is tired and I had to ask questions about the job but on thumbtack all description are short so you have to ask questions about the project are you being to hard on the contractor. I'm a professional I just ask general questions and the customer is not always right I've been doing this and have mastered my industry. I just asked questions about the job and I rubbed you wrong. The customer is not always right some customer have anger issues, want to rip off a contractor, some customers are drug addicts, some are drunks I have meet them all in 15 years in residential that's why I focus in commercial. Most home owner owners want something for free if not they will burn a good contractor.

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