Sockets Mobile Auto Repair
About this pro
19 hires on Thumbtack
I am calling the police today to help me retrieve my truck after Michael and his wife have refused to give me the location of my truck. I had the truck towed to the address he gave me, it was supposed to be a garage downtown. He gave me a quote of $1500 to rebuild my transmission, half upfront and half upon completion. No problems so far. He said it would take 3-4 days to finish. A couple of days later I called because I needed belongings from my truck, he told me he was currently working on it at his house and gave us the address. We arrived at a very run down trailer park to see Michael coming out of his house on crutches. Double warning signs at one time, but he assured us it would be just a couple of days and he could do the work in spite of his injuries. We reluctantly agreed. Seven days passed and I called to find out if it was ready, at that point I was informed there was additional damage to the transmission and more parts were needed and he needed an advance from the final payment to cover the cost. I was irritated at the lack of communication and the delay but paid the additional money requested. He told me it would be 3 more days. Five days later we drove by his house to find the truck parked and other then the flywheel bolts being removed nothing else looked like it had been done. I called and texted but no reply. The next day I called him to tell him I wanted to come get my truck and his wife told me he was in the hospital, I told her I was sorry but I was coming for my truck. At that point she informed me it had been moved to the garage and when I asked for the address she said she would have her husband call us. When he did he told my husband he needed a couple more days, when we said no he told us the transmission was out of it and he would text us the address. He did not and is now not responding to us. Today I will be calling the police, PayPal and American Express in hopes of trying to at least get the money back with my unrepaired truck. Today is the 18th day he has had my car and to date I have paid him $1350. Buyer Beware!Feb 18, 2015
Unfortunately, the bad reviews are spot on. Going through exactly what other customers are complaining of. Having to take police action to retrieve car after 3 months of repairs.Jan 13, 2014VerifiedMichael V.'s reply
Wow I can not believe this bogus information people are leaving on this review page! especially chris. J. This customer has never used our service. A non credible customer believing the reviews others have noted here! This is SOLID INFORMATION THAT CAN BE OBTAINED BY ANYONE THAT HAS A BRAIN! Sockets Mobile Auto Repair HAS NEVER HAD TO HAVE THE POLICE OVER TO OBTAIN CUSTOMERS VEHICLES !!!!!! ....DEFIMATION OF CHARACTER WONT BE TOLERATED. WE ARE TAKING LEGAL ACTION ABOUT THIS MATTER! Its sad today that people bad mouth a company to help their failing business and point fingers for neglectful maintance to your vehicle !!!!! BLAME YOURSELF THERE NOT OTHERS ! Sockets Mobile has always been there and will continue to be there to HELP customers not SCREW someone over. Thank you for reading both sides and hearing the facts of someone's ignorance not reality of how Sockets runs business.
- What types of customers have you worked with?I specialize in no start problems, fuel delivery issues, timing belts, electrical, interference engine bent valves repair over heating and head gasket repair check engine lights, no spark, charging systems, multiple misfire, tune ups, brakes , suspension, ball joints , clutch repair , cv axle repair , fuel pumps, computer repair, and many other repairs needed on todays modern vehicles. No job is too small!
- What advice would you give a customer looking to hire a provider in your area of work?When searching for a Automotive Technician to work on your vehicle or investment, find out if what is needed is something they have serviced or repaired before. Find out there guarantee behind there work. See if they have professional business cards to provide to you along with receipts upon completion. Some of these questions will scare a lot of backyard and shade tree non certified wanna be mechanics just trying to get over on you and take your hard earned money! Nobody likes throwing hard earned money away and most likely causing more problems than what the original issue the vehicle was having in the first place.... We offer this- if we can't repair it you don't pay us! Plain and simple.