FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer transparent and upfront pricing with no hidden fees. Our standard service call/diagnosis fee is applied toward the repair if you proceed. Labor is quoted after diagnosis, and parts are billed separately if needed. We also provide preferred pricing for returning customers and property managers.
- What is your typical process for working with a new customer?
We start with a quick consultation to understand the issue, then schedule a same-day or next-day visit. Our technician performs a full diagnosis and provides a clear quote before any work begins. Once approved, we complete the repair efficiently and test the appliance to ensure everything is working properly.
- What education and/or training do you have that relates to your work?
Our technicians are experienced professionals with hands-on training in appliance diagnostics and repair. They are skilled in working with all major brands and stay updated with modern appliance technologies and repair techniques.