FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
* Free In-Home Estimates for New Equipment Upgrades * Diagnostic Fee is waived with Same-Day Repairs * Preventative Maintenance Memberships starting as low as $139/year
- What is your typical process for working with a new customer?
1. Initial Contact: The customer contacts us either by phone or email to request a quote or schedule a consultation. 2. Consultation/Service Call: We schedule a consultation/service call with the customer to assess the customer's needs and provide recommendations for HVAC systems. During the consultation, the certified service technician (or Comfort Specialist) may ask questions about the customer's budget, timeline, and preferences in order to offer all solutions that best meet the customers needs. 3. Estimate: During the consultation, our certified technician (or Comfort Specialist) will provide the customer with an estimate based off repairs needed, as well as recommendations to improve customers comfort, indoor air-quality and over-all efficiency of the system/s. The estimate includes the scope of work, timeline, and pricing. The estimate may include multiple options for the customer to choose from. 4. Contract: If the customer agrees to the estimate, our technician/Comfort Specialist will prepare a contract that outlines the specific terms and conditions of the agreement. Both parties sign the contract, which legally binds them to fulfill their obligations. 5. Installation: Once the contract is signed, the Douglas Mechanical, Inc. will install the new HVAC equipment, or perform the necessary repairs according to the agreed-upon timeline. 6. Follow-Up: After the installation or repair work is complete, Douglas Mechanical, Inc. follows up with the customer to schedule an Installation Inspection a week after new installation. If repairs were completed, then we follow-up to ensure customer satisfaction and address any concerns or issues that may have arisen. 7. Maintenance: We highly encourage and may offer ongoing maintenance services to ensure the customer's HVAC system functions optimally and is well-maintained. Routine annual maintenance is required in order to keep all equipment part and labor warranties valid. The customer may opt for an affordable annual maintenance membership to keep the unit in optimal condition at all times.
- What education and/or training do you have that relates to your work?
Our entire team participates in continuing education. 1. Weekly team meetings with hands-on training provided by our Service Manager, Installation Manager, as well as Industry Manufactures. 2. Online University Portal with access to job specific courses 3. Ride-Alongs with Management and Senior Technicians/Installers 4. Courses offered through Manufactures on changes to equipment, or industry related regulations