FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
What Customers Should Know About Our Pricing • Upfront & Honest – We provide free, no‑obligation estimates before any work begins. No hidden fees, no surprises. • Volume‑Based Pricing – You only pay for the space your junk takes up in our truck, not by the hour. • All‑Inclusive – Our pricing covers labor, hauling, disposal, and basic cleanup. • Special Discounts – We offer savings for seniors, veterans, and repeat customers. • Commercial & Bulk Rates – Realtors, contractors, and business owners benefit from tailored pricing for estate cleanouts, retail closeouts, and warehouse jobs. • No Extra Fees – We don’t tack on fuel surcharges or weekend fees. The price we quote is the price you pay.
- What is your typical process for working with a new customer?
Our Process for New Customers 1. Quick Contact • Call, text, or book online. We respond fast and gather the basics: what needs to go, location, and timing. 2. Free Estimate • We provide a clear, upfront quote—no hidden fees. For larger jobs (estate, warehouse, retail, or demo), we can do an on‑site walkthrough. 3. Scheduling • We set a convenient time that works for you. Same‑day or next‑day service is often available. 4. Professional Arrival • Our crew shows up on time, in uniform, with the right equipment. We confirm the scope before starting. 5. Efficient Removal / Demo • We handle all the heavy lifting—whether it’s a garage cleanout, retail closeout, or light demolition. Safety and care for your property come first. 6. Clean Finish • We sweep up and leave the space ready for its next use—whether that’s a home sale, a contractor’s next phase, or a business reset. 7. Easy Payment & Follow‑Up • Multiple payment options, digital receipts, and a quick follow‑up to ensure you’re 100% satisfied.
- What education and/or training do you have that relates to your work?
Education & Training: I hold a Bachelor’s degree in Business Management and have earned three professional certificates in Accounting, Business, and Leadership. This background gives me the skills to run Total Junk Haul with efficiency, transparency, and professionalism—ensuring every project is managed with both operational expertise and customer care.