FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe you should know what to expect before any work begins. Our licensed and trained plumbers will assess your needs, explain your options and provide upfront pricing for your approval. We charge a $75 dispatch fee, which is waived when you move forward with an estimate the same day. We also offer financing and additional savings for Comet Care Club members.
- What is your typical process for working with a new customer?
It starts with listening. Our customer service team will ask a few questions about what you’re experiencing and schedule a time that works for you. We’ll let you know when your plumber is on the way. Once onsite, your plumber will assess the problem, explain your options and provide upfront pricing. Nothing moves forward without your approval, and we’ll keep you informed throughout the process.
- What education and/or training do you have that relates to your work?
Our plumbers are licensed, highly trained professionals who receive ongoing training on plumbing systems, products and best practices. Our entire team also follows our Gold Collar Standard, emphasizing technical expertise, professionalism, clear communication and exceptional customer care.