FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
All prices include tax, labor and haul off of old equipment. No surprise fees from the Swan. We aim to be as transparent as possible when it comes to costs of services and any potential hangups that may occur during repairs.
- What is your typical process for working with a new customer?
We like to meet everyone we work with, but if you are busy or at work, we can discuss everything over the phone or via e-mail. We are always available to answer any questions you may have, as we put a high value communication.
- What education and/or training do you have that relates to your work?
All of our service techs are properly licensed, insured and very experienced in diagnosing any pool problem