FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We do not require any down payments, but we do offer additional discounts if a homeowner would like to put money down. We also offer cash/check discounts, senior citizens discounts, veteran discounts, and public sector discounts. Furthermore, we offer 100% guaranteed pricing with a strict no-change order policy - what we quote is what you pay.
- What is your typical process for working with a new customer?
Once your appointment is scheduled, we’ll reach out by call or text to confirm, either the day before or the day of. During the appointment, we’ll review your project, walk you through different product options, and answer any questions you may have so you feel confident in your choices. We provide your quote in person unless you prefer otherwise. Once you decide to move forward, we’ll coordinate scheduling to get the work started. Throughout the project, we’ll keep you updated daily with calls/texts, and progress photos. Your project manager will also visit the job site regularly to make sure everything is running smoothly. Best of all, no payment is required until your project is fully complete and you’re 100% satisfied.
- What education and/or training do you have that relates to your work?
Our sales consultants and project managers bring many years of experience and a broad range of expertise in the remodeling industry. Because the industry is constantly evolving, we prioritize ongoing education and professional development. We stay current by attending industry seminars, participating in training programs offered by our trusted manufacturers, and joining conferences throughout the year. Continuous learning ensures that we remain knowledgeable, informed, and ready to provide the best solutions for our clients.