FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is based on load size, material type, and distance. Every job is quoted up front with no hidden fees. We offer free estimates, and discounts are available for repeat customers, seniors, and veterans. Larger projects such as land clearing or multiple loads may qualify for bundled pricing. Our goal is to provide fair, pressure-tested quotes that reflect the actual work required, so customers only pay for what they need.
- What is your typical process for working with a new customer?
When a new customer reaches out, I start by listening to their specific needs and asking a few clarifying questions about the type of items, load size, and location. I then provide a free, upfront estimate with no hidden fees. Once the quote is approved, we schedule a convenient time for pickup or clearing. On the day of service, I arrive on time with the right equipment, complete the job safely and efficiently, and confirm the customer is satisfied before leaving. Payment is straightforward, and I always follow up to ensure everything met expectations. My goal is to make the process simple, stress-free, and reliable from start to finish.