FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide upfront, flat-rate pricing with no hidden fees. Any discounts or promotions are clearly shown before work begins, and you only pay for work you approve.
- What is your typical process for working with a new customer?
We start by confirming your needs and scheduling a convenient time. When we arrive, we perform a full system evaluation, explain what we find in plain language, and present clear options. No work begins until you approve. Once completed, we review everything with you and make sure your system is running properly.
- What education and/or training do you have that relates to your work?
Our technicians are professionally trained in HVAC system diagnostics, installation, and repair, with hands-on experience in both residential and light commercial systems. We stay up to date through ongoing industry training, manufacturer guidelines, and best-practice standards to ensure every job is done safely, efficiently, and correctly.