FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is set at less than half of standard retail store service pricing for the central Texas area, with discounts offered for multiple services being performed during the same trip (i.e. having 3 or more TV's mounted will net you another discount) If another pro offers you a lower rate, feel free to let us know.
- What is your typical process for working with a new customer?
Ideally I prefer to have a 5-10 minute pre-call to determine the scope of work needed for the project and go over any additional information with the customer (do they want me to provide any additional products for the installation? In wall power kits, specialized TV mounts, back lighting, smart home integration, etc). Then we will schedule a time/date that works for you. Payment is not collected until the customer is completely satisfied with the services performed.
- What education and/or training do you have that relates to your work?
I am a licensed security installer in the state of Texas. I personally have mounted thousands of TVs, satellite dishes, aerial antennas on every surface imaginable. I have worked as a training manager and a technician for companies like Best Buy, DirecTV, Time Warner Cable (before they became Spectrum). I have managed teams of installers for AV companies like Direct Audio Video and Distinguished Designs as well as Satellite Installation companies such as Irontech Satellite.