FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
All pricing is based on the size, scope, and access of each project. We’ll provide a detailed estimate before starting, so there are no surprises.
- What is your typical process for working with a new customer?
We start with a phone call, email, or online inquiry. During this step, we listen carefully to your needs and answer any quick questions. For most projects, we schedule a free on-site consultation. This allows us to see the space, take measurements, and discuss your goals in detail. After the consultation, we prepare a written estimate that outlines the scope of work, pricing, timeline, and any options or upgrades. We make sure everything is transparent before moving forward. Once you approve the estimate, we finalize the schedule and confirm the project start date. We also go over payment options and any prep work needed before we arrive. Our team shows up on time, with the right equipment and materials. We prioritize safety, efficiency, and respect for your property. We keep you informed throughout the process, so you always know the status of your project. When the work is done, we do a walkthrough with you to make sure everything meets your expectations. If any adjustments are needed, we take care of them right away. After the job is complete, we follow up to ensure you’re satisfied. We stand behind our work with a quality guarantee.
- What education and/or training do you have that relates to your work?
Experienced in installing and repairing sewer and water lines, including trench excavation, pipe laying, bedding, and backfilling in compliance with local codes and safety standards. Skilled in operating backhoes, skid steers, and excavation machinery for utility trenching. Trained in proper grading, compaction, and erosion control to ensure safe and long-lasting installations. Background in concrete forming, finishing, and masonry supports utility installation projects that require cutting, patching, or restoring sidewalks, driveways, or foundations after line work.