FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer upfront flat rate pricing, this means the price you agree to is the price you pay. No hidden gimmicks, surcharges or fees. Some companies may not charge you a service or dispatch fee if you opt for their repairs but they hide that in their price because nothing is really free. We are completely Transparent with our pricing and fees for any work performed.
- What is your typical process for working with a new customer?
We gather your information and schedule you for your appointment to assess the work you need whether its just repairing something simple to the biggest of jobs you can imagine. Our dispatcher will keep you informed of the technician's arrival time and will make sure you're available. We believe communication is important. Once your technician arrives he will wear shoe covers to protect your floors and will ask you questions pertaining to the work you need done. We always give multiple options so you can choose the scope of work you want completed.
- What education and/or training do you have that relates to your work?
We believe in hands on training as well as in class instruction. We provide weekly and monthly technical training as well as on site hands on training for our techs. We believe in being the best we can be. We are NATE certified, EPA certified, RMGA certified and have actually taken and passed the s350 proficiency exam that used to be required to do hvac in Utah. The state no longer requires a proficiency exam so a lot of contractors have not been required to prove they know the specifics of our trade to get their license but we have!! The owner, Ian, even installed the furnace and A/C units in the building they used to take the tests in almost 2 decades ago.