FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
All estimates are free. We come to your home, measure the square footage and give you options based on your needs and budget.
- What is your typical process for working with a new customer?
We first come to your home and measure and give a bid. If you accept the bid, we will schedule the time to complete the work. We will order the wood prior (according to acclimation time frames) and have it ready. We will let you know what to expect and anything you may need to do prior to the start of the job. When the job is finished, we make sure you are completely satisfied, and email out the invoice. At any point during the process, we encourage the client to ask questions so they are comfortable with all points of the process.
- What education and/or training do you have that relates to your work?
I worked with another hardwood flooring company for three years before I ventured out on my own. That was 22 years ago. You name it, I've done it. There are not many scenarios I haven't seen and tackled yet.