Alexandria IT LLC

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Computer issue

Computer type

Desktop or laptop

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Introduction

I based my work on honesty. I believe life is service and that’s why I‘ve been a field customer support engineer for 24 years. I work with personal computers (desktops, laptops), laser printers servers and storage devices. I don’t work neither with inkjet printers nor with copiers. I am a specialist in HP and HPE equipment. Regarding software, I have knowledge of HP-UX, Windows Client, Windows Server and Linux operating systems, G suite and Microsoft Office Suite. I enjoy serving customers, fixing their devices and recovering their systems and data. I work fine with new or inexperienced users and also I like to help elderly people. I try to answer all my customers’ questions. Sometimes technology could be challenging and frustrating then, I always do my best to help my customers to succeed on getting their technological issues fixed. ¡Se habla español! On parle français!

Overview

Hired 2 times

Background checked

1 employee

6 years in business

Business hours

Sun8:00 am - 11:00 amMonClosed

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, and Zelle.

Services offered

Computer issue

Computer not turning on

Cracked or damaged screen

Slow computer performance

Virus or malware

Computer type

PC

Desktop or laptop

Desktop

Laptop

Reviews

5.0

1 review

5

100%

4

0%

3

0%

2

0%

1

0%

Victoria j.

May 15, 2020

·

Hired on Thumbtack

Details: Desktop printer • HP

Printer and Copier Repair

Credentials

Background Check

Javier Borrero

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
I’m open to discuss prices and get the best deal possible for both parties.
What is your typical process for working with a new customer?
I try to get as much information as possible to quote without going onsite. If not possible, I quote for a remote diagnostic session, when available, or an onsite diagnostic visit. Then I quote for repairing or fixing the issue.
What education and/or training do you have that relates to your work?
Electrical Engineer, HP Laptop, Desktop, Laserjet, Designjet. HPE Servers, Storage, Backup and Recovery. HP-UX, HPE MC SeviceGuard Administrator, Microsoft Windows, Windows Server, Office. Red Hat and Suse Linux, SAP Basis, G Suite. Español (nativo), Français (intermediare)