- What is your typical process for working with a new customer?
Typically, I start with a brief consultation of the work needing to be done. Generally I recommend that a new customer take plenty of photos of the respective areas or design and give a rough estimate, from there I make a determination as to whether an in person estimate is required to give a more accurate price, assess damage for any potentially future problems or getting better idea of the size and scope
- What questions should customers think through before talking to professionals about their project?
Scope and details. Major change orders can have a significant affect the timetable and cost of a project. Having the details and scope of project decided on before hand can keep the final bill lower and timetables met. For example deciding on a niche in a shower before the project begins means that material can be decided on, purchased, and factored into the labor price of the initial estimate. However if decided on in the middle of the job, not only is there the potential for a delay in the delivery of materials on the supplier side, the extra labor (to demo freshly installed material to make room) and potential complications makes the overall price of the niche more expensive.