FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in upfront, transparent pricing — no surprises. All of our projects include high-quality materials, licensed and insured workmanship, and a 2-year installation warranty. Pricing varies based on the complexity and scope of each project, and we always provide a detailed estimate after an in-person evaluation. We also offer: Membership Discounts: Exclusive savings and priority service for Guidance Family Plan members. Bundled Pricing: Multi-service projects are priced as complete solutions to save you money. No Hidden Fees: All permits, inspections, and coordination with the power company are handled by us and clearly listed in your estimate.
- What is your typical process for working with a new customer?
Our process is designed to make everything simple, safe, and stress-free for you. 1. Initial Contact & Consultation: Once you reach out, we schedule a convenient time to visit your home. During this visit, we listen to your goals, assess the existing electrical setup, and discuss options. 2. Detailed Evaluation & Up-Front Estimate: After the walkthrough, we provide a clear, itemized proposal outlining the work, materials, permits, and pricing — no surprises. 3. Scheduling & Preparation: Once approved, we schedule the project and handle all necessary permits and coordination with the power company or inspectors if required. 4. Professional Installation: Our licensed team completes the work to code, keeping your home clean and safe throughout the process. 5. Final Walkthrough & Warranty: We test everything, review the results with you, and make sure you’re completely satisfied. Every installation is backed by our 2-year workmanship warranty (extended for members).
- What education and/or training do you have that relates to your work?
Our team is fully licensed and insured with extensive training in residential and light commercial electrical work. I have over 10 years of hands-on experience in the electrical industry, specializing in everything from service upgrades and panel replacements to EV charger installations, smart home systems, and custom lighting projects. We continually stay up to date with the latest National Electrical Code (NEC) requirements, safety standards, and advanced installation techniques through ongoing training and certifications. This ensures that every project we complete is safe, reliable, and built to last.