Granite Vision of Ashburn

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Introduction

We are extremely knowledgeable about the natural stone industry. We always maintain a continuing education program via one on one interaction with our clients, through various print media and presentations. A GraniteVision project is a project of beauty, sophistication, and elegance. The GraniteVision family never stops striving for continuous improvement. GraniteVision always invites clients to explore the impossible.

Overview

Hired 1 time

Background checked

5 employees

7 years in business

Business hours

Sun8:00 am - 6:00 pmMon8:00 am - 6:00 pm

Payment methods

This pro accepts payments via Cash and Credit card.

Social media

Facebook, Instagram

Projects and media

94 photos

Projects and media

94 photos

Reviews

Customers rated this pro highly for responsiveness, value, and punctuality.

Very good 4.6

11 reviews

5

91%

4

0%

3

0%

2

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1

9%

Past Customer

Jan 16, 2015

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From Facebook

Past Customer

Jun 28, 2018

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From Facebook

We are pretty disappointed in our experience with Granite Vision. Some of the blame certainly falls on us, but the unwillingness to make an unhappy customer happy or work with us in any way is disappointing. Our initial design done by Home Depot called for an overhang of 12 inches on our island. The Granite Vision salesman said it was fine. When they came to measure the template the guy says that there's not enough room, etc. I thought he was just going to shorten the overhang by an inch. As it turns out I "verbally committed" to removing the entire overhang. They sent the drawings and contract to my wife who was the main point of contact and she signed them in haste not realizing that this conversation ever took place. When they come to install the tops the overhang is missing and my wife is in tears. She discussed with them over the phone for an hour and they hid behind the contract and said nothing could be done. The installers told us that could absolutely be an overhang in our space and even the original size we wanted. So, yes, we are at fault for signing and not fully reviewing the docs, but if the tech just measured what was originally planned then none of this happens. So, we bite the bullet and order a replacement to fit our original specs, no discount or anything. We are told $1800. When my wife goes to sign the paperwork she is told that due to the size of the island the tops will need to braces which adds $200 for a total of $2000. Fine whatever, let's just put this chapter behind us. They just installed the new island top. Upon final inspection there are no braces. We talk to the installer and they said that they are not in fact needed because the overhang is only 12 inches. Ok, so we'll pay the $1800 and be done with it. Uh no, now they tell us that the braces were only $50 a piece and we need to pay $1900. The contract we signed does not itemize the braces, it just says tops plus 2 braces for $2000. On top of all of this they broke the original granite piece that they took off. We had arranged to sell that and now it's broken and they're squeezing us for an extra $100 for the braces. Unreal. Buyer beware. They've visited our house twice and left my wife in tears twice. The product is great, looks great, etc. but they really need to work on their customer satisfaction and communication.

Granite Vision of Ashburn's reply

We're sorry to hear that you're not satisfied with our service but below is the explanation. Mr. Gill we have reached out to you to try and discuss this to no avail. Unfortunately, yes there were some issues with your job. The shop drawing we sent you and your wife clearly showed that there would be a 1.5" overhang all the way around the island of which you approved us to cut. We always send the drawing's to the customers to approve details before we cut to make sure every thing is exactly how the customer wants it. Originally the price for the re-cut of the island should of been $2,443.88 and we agreed to reduce the price to $1,900.00 (on a recorded phone line) no including the brackets if the were needed with are normally $75.00 each and we gave them to you for $50.00 each so it would be $2,000.00 total of which we only received $1,800.00 from you. As for removal of the existing island top it is a natural stone so we never guarantee with stone removal that the pieces will not be damaged or broken upon removal. Our guys drilled your faucet holes at the standard distance away from you sink as we drill all faucet holes. Per the conversation with the installers and shop manager who rectified all the issues on the job site, your farm sink was installed incorrectly and needed to be moved forward one inch. If you would like to discuss this in further detail with me please call the office. Thanks again for your business!

Past Customer

Jun 5, 2014

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From Facebook

Past Customer

Jan 11, 2015

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From Facebook

He did outstanding job in my kitchen and four bathrooms!

Past Customer

Jan 16, 2015

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From Facebook

Credentials

Background Check

Serkan Sarikaya

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We have pricing A-E level. Price depends on customer color selection. Availability is the only thing that determines the price, nothing to do with quality.
What is your typical process for working with a new customer?
Measurement, pricing, fabrication, and installation by order.
What education and/or training do you have that relates to your work?
We do take classes and certification for the material before we start to sell or work on it.