What should the customer know about your pricing (e.g., discounts, fees)?
To receive $10 off of your piano service, schedule on a discount day for your area. See our website for a calendar of discount days and available appointments on those days. To receive additional discounts, gather together a group of neighbors to schedule on the same day.
Generally, there is a flat rate for tuning. If it has been a long while since the piano was last tuned and the pitch has dropped more than 10% of a semi-tone, then there is an additional charge for pitch raises.
What education and/or training do you have that relates to your work?
I attend twice monthly technical seminars, a week-long annual conference, and sometimes a several day regional conference. I read the Piano Technicians Guild Journal. I meet with other piano technicians several times a month to discuss technical issues. I am a part of several email groups that communicate regularly regarding issues that arise. And when I encounter an issue with a piano that I haven't resolved before, I reach out to others for more information.
How did you get started doing this type of work?
I came from a musical family. You could say that music is in our genes. After pursuing my first love, Psychology, I took my brother Craig's advice (Craig Turner, RPT servicing pianos in Fairfax County, VA) to change my career to Piano Technology. He knew that I would love this type of work because he too is a piano technician and he knows my preferences. I am eternally grateful to him for his advice and for continuing to suggest it after I said no the first dozen times.
What types of customers have you worked with?
I typically work with pianos in the home but I also tune for concerts, music venues, churches, schools, museums, embassies, and more.
What advice would you give a customer looking to hire a provider in your area of work?
I recommend that you hire a piano technician who values continued education. There is so much to know about piano technology and a technician who vigorously pursues continuous quality improvement is a technician that I appreciate and trust.
What questions should customers think through before talking to professionals about their project?
How long has it been since their last piano service.
Do they have any additional needs besides tuning such as inoperable keys, cleaning, regulating, voicing, climate control system installation or maintenance.