- What should the customer know about your pricing (e.g., discounts, fees)?
The cost of materials has gone up in recent months… I would recommend saving a few months/years and getting what you want rather than what you can afford today. Save another year and get your dream deck!!
- What is your typical process for working with a new customer?
Educate, educate, educate… an educated customer will make good decisions and have a better experience.
- What questions should customers think through before talking to professionals about their project?
What is your budget? Wood will always be cheaper.. than Trex pvc decking, vinyl and aluminum. BUT, you have to maintain wood, so factor that cost in every couple years. Usually, Trex pays for itself in less than 5 years.