The Otter Guys Heating, Air Conditioning, Plumbing
Top Pro
Sink type
Responds in about 3 hours
Thumbtack Guarantee
If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Looking for a trusted local expert to handle your HVAC and plumbing needs? The Otter Guys deliver reliable residential and commercial solutions with a focus on clear communication, honest recommendations, and long-term peace of mind. Homeowners and businesses rely on our experienced team for dependable service, fast response times, and quality workmanship. Proudly serving Charlottesville VA and surrounding areas, The Otter Guys are here to help you protect your comfort, safety, and home year-round.
Overview
Current Top Pro
Hired 2 times
Serves Charlottesville, VA
Background checked
40 employees
66 years in business
Business hours
Sun9:00 am - 4:00 pmMon7:00 am - 5:00 pm
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Services offered
Plumbing
Electrical Work
HVAC Services
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Great 4.8
101 reviews
5
93%
4
2%
3
1%
2
2%
1
2%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Jon A.
Aug 27, 2026
•
From Google
Had a big problem, and these guys came out in a BIG WAY! Worked thru the rain no complaints all smiles. Stayed with us from 5 till 11pm. Hard workers all of them!. These guys are the real deal, defenitly going to call them for our next problem. Foxfire Farm thanks you guys!!!
David T.
Aug 26, 2026
•
From Google
These guys are great. I had an issue that my previous provider could not fix. I called Otter and they figured it out in no time and me back up and running. I would not use anyone else.
The Otter Guys Heating, Air Conditioning, Plumbing's reply
Thank you David for this wonderful feedback. We are so glad our team was able to quickly identify and resolve the issue, especially after you had such a frustrating experience with your previous provider. It means so much to know we were able to turn that experience around and earn your confidence in our team. We are honored to be the company you can count on and truly appreciate your trust in The Otter Guys.
Pam C.
Aug 27, 2026
•
From Google
The Otter Guys came through!! We had two people come out and both were professional, kind and very informative! You don't expect to have to call a plumber but Donald and Amir were excellent at their work and made it easier on us! Highly recommend The Otter Guys!!
Mary B.
Aug 27, 2026
•
From Google
Kevin was very professional. He was clear about the problems with my system, offered options and gave pros and cons for each. No pressure and they offered to loan me window units until the work is completed. Good sales experience. Hope installation goes as well.
Maggie L.
Aug 20, 2026
•
From Google
We had a drain line in our basement back up, flooding the basement, and The Otter Guys came out the same day to help clear the drain line and get everything back in working order for us. Their customer service representative was great to speak with and the tech they sent was awesome and friendly as well! Very happy
The Otter Guys Heating, Air Conditioning, Plumbing's reply
Thank you Maggie for taking the time to share this with us. We are truly glad we could be there when you needed us and help get the situation under control and your home back to normal. It means a lot to hear that you had such a positive experience from your first conversation with our customer service team through your technician’s visit. We are grateful you trusted The Otter Guys during such a stressful situation and truly appreciate your support.
Credentials
Background Check
Anthiae Lloyd Steytler
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We believe in complete transparency and honest recommendations. We offer clear, upfront pricing with options and pros/cons provided before any work begins—no hidden fees or high-pressure sales tactics. We accept credit cards, cash, and checks.
What is your typical process for working with a new customer?
When you reach out, we schedule a prompt technician visit to diagnose your HVAC, Electrical or plumbing issue. Our technician evaluates your system, clearly explains the problem, presents available solutions with transparent pricing, and lets you decide what works best for your budget and timeline. If major work is required, we can even provide loaner window AC units to keep you comfortable while the job is completed.
What education and/or training do you have that relates to your work?
Our team consists of background-checked, highly trained technicians specializing in residential and commercial HVAC, Electrical and plumbing systems. Backed by decades of industry experience, our crew receives ongoing training on modern equipment, diagnostic tools, and safety standards.
