FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Kelly's Cleaning And Carpet Care, we go the extra mile to accommodate all your cleaning needs. In addition to our house cleaning and carpet cleaning services, we specialize in move-in and move-out cleaning. Whether you're transitioning to a new home or preparing to hand over the keys, our professional team will ensure that your space is spotless and ready for the next occupants. We also take pride in supporting our military families and first responders. As a token of our gratitude, we offer special discounts exclusively for these honorable families. It's our way of saying "thank you" for their dedicated service to our community and country. For more information about our competitive pricing, including discounts for carpet cleaning, house cleaning, move-in/move-out cleaning, and our special offers for military families and first responders, please don't hesitate to get in touch. We look forward to serving you and exceeding your expectations with our exceptional cleaning services.
- What is your typical process for working with a new customer?
At Kelly's Cleaning and Carpet Care, we have a well-defined process for working with new customers to ensure a smooth and satisfactory experience. Here is our typical process: 1. Initial Consultation: We begin by scheduling an initial consultation, either over the phone or in person, to discuss your cleaning needs, preferences, and any specific requirements you may have. This allows us to understand the scope of the project and provide you with an accurate estimate. 2. Customized Cleaning Plan: Based on our consultation, we create a customized cleaning plan tailored to your specific needs and preferences. This plan includes details such as the frequency of cleaning, specific tasks to be completed, and any special instructions or considerations. 3. Scheduling and Confirmation: Once the cleaning plan is finalized, we work with you to schedule a convenient date and time for our cleaning team to visit your home. We provide confirmation of the appointment and ensure that all necessary arrangements are made. 4. Cleaning Service: On the scheduled day, our professional cleaning team arrives at your location fully equipped and ready to deliver exceptional cleaning services. They follow the customized cleaning plan, paying attention to every detail and using effective cleaning techniques and products. 5. Quality Assurance: We prioritize quality and ensure that our work meets your expectations. Our team conducts thorough inspections to ensure that all tasks are completed to our high standards. If there are any concerns or areas for improvement, we address them promptly and strive to exceed your satisfaction. 6. Ongoing Communication: We believe in maintaining clear and open communication with our customers. Throughout the cleaning process, we encourage feedback and are available to address any questions or concerns you may have. We value your input and continuously strive to improve our services. By following this process, we aim to establish a strong working relationship with our new customers, delivering consistent and exceptional cleaning services that meet their needs and exceed their expectations.
- How did you get started doing this type of work?
Worked for insurance sales for 10 years