SCORPICO Information Technology Support & Services
About this pro
What we do: Scorpico offers technical solutions for small to large-sized companies which include management of project-based teams, IT infrastructure services, and day-to-day IT consultants. Our main goal is to allow our clients to focus their attention and resources towards growing revenue and profits while we provide innovative IT solutions. How we do it: By using industry's best practices, we provide an IT strategy that considers technology a mere support tools. Our company's true core comes from information technology's most talented professionals. Our professionals have proven technical expertise through several years of board experience, education and industry certifications. Daily service example: It all begins with a simple phone call to the dedicated Scorpico help desk. Our clients are provided with a 24/7 contact number where they will receive the utmost professional assistance. From this call, our help desk submits a global request for the client which is displayed to all available technicians. Our group's fastest thinking technicians will work together to provide the best solution for our client (fast thinking equates to smarter thinking). If an on-site visit is needed, a technician is deployed within two hours of receiving the request. Once the request is fulfilled, a technician will follow-up with the client and insure that everything is working properly. The request is logged and reported for future reference. IT enterprise services include: *corporate e-mail *SharePoint, IIS, office communication server *RDP (terminal services, remote desktop services, Citrix) *Blackberry enterprise server *hosting solutions *IVRS and VoIP solutions IT deployment services include: *new desktop/server equipment *server migration and administration *phone and network cabling Help desk/desk side support includes: *virus and spyware removal *network setup *iPhone and Blackberry support *software installation *hardware installation *backup/data recovery
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- What advice would you give a customer looking to hire a provider in your area of work?There is usually hundreds of different ways to complete an IT requirement or resolve an IT problem. Before you sign up for a service always make sure it's the best fit for you and your business, and ask for referrals. For starters at Scorpico we always provide Free IT advice and IT Assessments. We value our clients and aim for a long term business relationship; this means we wont charge you to understand your business and your needs, and you wont have to be accepting quick fixes to your IT problems.