FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and tailored to your home and cleaning needs. Rates are based on factors like the size of your space, the level of cleaning required, and how often you schedule service. We offer discounted rates for recurring weekly cleanings and referral discounts when you recommend us to friends or family. There are no hidden fees—everything is discussed upfront during your in-home consultation so you know exactly what to expect before we begin.
- What is your typical process for working with a new customer?
Our process begins with an initial conversation to understand your cleaning needs, preferences, and schedule. We then schedule an in-home visit to assess your space, discuss specific requests, and provide an accurate quote. Once everything is agreed upon, we create a customized cleaning plan tailored to your home. On your scheduled service day, our trained and reliable cleaning team arrives fully equipped and ready to deliver top-quality results. We follow up to ensure your satisfaction and make any adjustments needed to keep your home consistently clean and comfortable.
- What education and/or training do you have that relates to your work?
Our cleaning team is professionally trained in industry best practices, safe and effective cleaning techniques, and proper use of commercial-grade products and equipment. We stay up to date on sanitation standards, surface care, and eco-friendly options to ensure high-quality, consistent results. Ongoing training helps our team maintain attention to detail, efficiency, and respect for every home we serve.