FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our customers should know we have a $75 service fee to diagnosis there HVAC issue. Once the initial problem is determine we will offer a solution that will include an estimate for a repair or installation. If the customer agree to our solution and allow us to perform the work the $75 will be minus from the total job. If they do not agree with the solution, they will only owe the $75 service fee.
- What is your typical process for working with a new customer?
Once a customer contact us. We ask several questions regarding their HVAC systems, the issues they are experiencing, and when can we schedule the initial service call which will include a service fee of $75 due at the time of service. If we are hired to complete the job, the $75 is minus from the total job.
- What education and/or training do you have that relates to your work?
All of our techs are skilled, with a formal education, HVAC training, and licensed to work in DC, MD, & VA. Our Senior Tech holds a Master's License in VA & MD.