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Mobile grooming in home
She was not prepared to groom a large dog and wanted me to help her clean up the mess she left. Her table left marks in my hardwood floor so I was very disappointed with the service.Jul 3, 2019VerifiedCalming Cuts Dog Grooming's reply
I am very sorry. I should have inquired about your dog’s weight and better explained my set-up before scheduling his grooming. I regularly work with very large dogs that are able to hop onto the table (with or without my assistance) and should have asked in advance if yours would be able to do so. Likewise, I wish that I had suggested a different location for the grooming. I have never known my grooming table to leave marks, but it has also never held such a heavy dog. Finally, I apologize that I asked for help cleaning up. Given your dog’s size, the grooming took me longer than I had planned, and I was under time pressure to get to another commitment (feeding at a horse barn where I work part-time). I bring a special broom, vacuum, and other supplies to clean up after grooming, and I should have taken the time to retrieve them and to tidy up without help. Although I let you down in these ways, I am glad that you liked your dog’s haircut. Because I guarantee my work, I am refunding my fee. Thank you for your feedback.
We had a wonderful experience. Our dog is 13 and ailing. He would not allow anyone to touch him. Our groomer approached Seth very calmly, spending a lot of time gaining his trust. We were impressed and grateful. Highly recommend!Mar 16, 2018Verified
Very professional, great service, they come set up in your house and groom your pet. They clean up everything afterwards.Mar 27, 2018Verified
She did a huge mess in my home! She said she would do nails , groom, bathe all in one but she couldn’t do it at all.. dog still stinks & He didn’t get her nails trimmed either. Very disappointing, also I didn’t mind her asking me for some help but if you say “you’re a professional” I wasn’t going to waste some of my time cleaning your mess! I have so much furr around my house and she had to do it in my “kids room” are you serious ?? Still charged me , she told me she would vacuum the mess before she left and she never did. I expected at-least for the dog to smell amazing but he stinks & i texted her right after she left and has not responded. I would like my money back, also she didn’t seem like she knew what she was doing when she arrived 45 minutes late to the appointment! I was leaving the house with my baby boy and she was still asking for help while i told her I’ll wait. But horrible job my dog stinks.Jul 23, 2019Verified
As another reviewer commented, I don't feel Mariel was fully prepared the day she came to our home to bathe our two dogs. Though nice she seemed a little overwhelmed the day she came to our home. For me, I thought she would arrive close to the scheduled time to go over each dog's information, personality, history, what was needed etc. Basically, for me this would be confirming information I sent and getting more detail as it was our first visit (but she was more than 30 minutes late and did not call/text to let me know she was running late). She did not make an attempt to touch them to see what was needed. Being more hands on as a groomer to feel them or even pet them. That is what I am accustomed to with their groomer(s), prior to moving to this area. They take the time to go over information "what has change" "what are we doing to today". Not sure if it was due to her being over-scheduled or in part though she asks for detailed information on client's dog prior to scheduling, were ours not what she expected once seeing them (which was part of not being prepared/scheduling issues) that she was thrown for a loop. She appeared overwhelmed. I shared on the client profile the size/weight of each dog. She was aware of the largest dog weight of the two yet she shared (when I went to help her with her things) she didn't have a table to accommodate his size. That isn't an issue for me. But truth be told, I didn't envision "at home baths" would mean a mess for me. This process should be: no stress for the dogs and little to no work for the owners. We brush them outside as well as inside and yes we know they are furry - that is why we don't let it BLOW around, to include outside. We don't make a mess. We wouldn't expect a "professional" making a first impression to either. She did proceed to give our largest dog a bath outside with a water hose and blow-dried him inside our house while brushing him. In the end, this is something we could do ourselves. When hiring a professional groomer to do this, we think they should avoid having fur blowing all over the house, as well as using proper tools while brushing a long haired dog. Unfortunately, we are now left with *more* fur on the carpeted areas in our home than previously, since a deshedding shampoo was not used and he was rushed with brushing due to her lack of time, not to mention he has matting at his ears and legs. Normally, a groomer spends 4 hours with him if not more due to the length of his fur. She was with him 1. This is due to the rushing along with her lack of prep prior to starting, having the prior grooming tools as well for him. I would have preferred she let me know she was not comfortable with her time allotted than to have rushed or if was the case not comfortable with our dog(s). There was no benefit to this bath. Now the fur all over our home. Due to her being late to our schedule appointment (thus the next) which then made her obviously rushed needing to hurry, she didn't have the time to clean the fur up. Given her nervous energy, I told her I didn't mind and would clean up. She didn't want to charge me, she told me she was going to come back to complete the job - which was the trimming of his paws. However, I didn't think that was fair as she still came out and provided a service. What is disappointing, however, she still hasn't followed-up to schedule to come back to complete the job. Given her lack of communication I am left to wonder if she has issues with scheduling or is overwhelmed with larger sized dogs. Based on the previous reviewer I would say it is larger dogs. In our particular case our dogs are not stressed to go to a groomer or older requiring at home services. Both enjoy getting baths actually and this was our first attempt to try a service that catered to coming to one's home. Both receive professional baths on a regular basis. Though nice...Mariel and the way she conducted her self and the services she provided for me, didn't feel like those from a professional organized established groomer. It was disappointing to be left to feel it was more on par with a high school student starting a summer at home business.Jul 14, 2019Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Rates are based on the size and breed of the dog and the services requested (full or partial grooming). Most jobs are priced between $60 and $75. I offer discounts for multiple dogs at a single location.
- What is your typical process for working with a new customer?In order to facilitate the grooming appointment, I invite new customers to complete an intake form through my website. It is useful to consider in advance whether you have a sink, tub or shower that may be used for bathing your dog and where you would have me unload and set up my table and equipment. I am happy to answer any questions in advance by phone or email.
- What education and/or training do you have that relates to your work?I hold a certificate from the Virginia School of Pet Grooming and am also certified in pet first aid.