FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Monarch Bus & Limo, we believe in transparent, upfront pricing with no hidden fees. Rates are based on vehicle type, duration of service, distance, and event specifics. We offer competitive hourly and flat-rate packages depending on your needs. Special pricing may be available for multi-day bookings, corporate accounts, weddings, and recurring transportation services. A detailed quote is always provided before booking so you know exactly what to expect.
- What is your typical process for working with a new customer?
We begin with a consultation to understand your transportation needs — event type, group size, schedule, and any special requests. From there, we recommend the best vehicle options and provide a clear quote. Once confirmed, we handle all logistics including scheduling, route planning, and coordination. Prior to the service date, we reconfirm details to ensure everything runs smoothly. Our professional chauffeurs arrive on time, prepared, and focused on delivering a safe, seamless experience.
- What education and/or training do you have that relates to your work?
Our chauffeurs are professionally licensed, background-checked, and trained in defensive driving, passenger safety, and customer service. We maintain all required state and federal transportation certifications and adhere to strict safety and compliance standards. In addition, our team receives ongoing training to ensure the highest level of professionalism and reliability.