FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is fair and transparent. I provide upfront estimates after diagnosing the issue, so customers know the cost before any work begins. There are no hidden fees. In some cases, I may offer discounts for simple repairs or repeat customers. My goal is to provide affordable service while maintaining high-quality workmanship and honest communication.
- What is your typical process for working with a new customer?
I begin by asking a few questions about the appliance and the issue. Then I schedule a convenient appointment, inspect and diagnose the problem, explain the cause and repair options, provide an estimate, complete the repair after the customer’s approval, test the appliance, and make sure the customer is completely satisfied before I leave.
- What education and/or training do you have that relates to your work?
I completed my technical training at Virginia Technical Academy, where I studied appliance repair and electrical/mechanical systems. Along with my formal training, I have hands-on experience repairing refrigerators, washing machines, dryers, dishwashers, and electric and gas ranges. I continue to improve my knowledge by studying service manuals, troubleshooting methods, and manufacturer information.