FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We use transparent, upfront pricing with no hidden fees. Replacement starting prices are posted on our website. If you already received a high replacement quote, the AirIQ Second Opinion reviews the equipment, installation scope, warranty, and price before you decide.
- What is your typical process for working with a new customer?
We begin by understanding the problem or reviewing your written proposal. For repairs, we diagnose the system and explain the options before work begins. For replacements, we compare equipment, installation scope, warranty, and price, then provide a clear AirIQ proposal. Carrier systems are available.
- What education and/or training do you have that relates to your work?
Our team is trained in HVAC installation, repair, and diagnostics, with hands-on field experience and ongoing training to stay up to date with industry standards, equipment, and best practices.