FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are rarely your cheapest option, but often your best option. Why? Everyone knows that "you get what you pay for" with contractors, and with us, you're paying for expert craftsmanship, stellar communication, and integrity throughout the process.
- What is your typical process for working with a new customer?
We keep it simple with what we call the ABCDs: A - Assess: Understand your underlying want, need, fear, and pressure. Home projects can be fun and they can also be super stressful! We love helping people, so this stage also involves truly connecting with Customers. B - Bid. We give our best, fairest, estimate for the work within 24 hours of leaving the first meeting (usually within 12). We like to give "tiers" for customers: Good/Better/Best to give them options. C - Create. Assuming we win the work (sweet!), we get to work! We don't call this a "Do" phase or something basic because we're not just executing work -- we're fulfilling a vision, solving a problem, and creating value where there was less value before. And that is exciting! D - Delight. Our favorite stage, this is where Customers are -- ya know -- delighted by our work. We do not stop until this moment occurs!
- What education and/or training do you have that relates to your work?
Our team has a collective 10+ years doing what we do. Add to that 5+ years of managing $30M+ projects for large organizations and 10+ years of hiring contractors to support our growing Real Estate portfolio, and you have some legitimate real estate, project management, and contracting experience.