Dominion Cleaning Services

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?

  New Clients can receive estimates in-home or over the phone. We provide estimates for weekly, biweekly, monthly or one-time cleaning services. Information needed to provide an accurate estimate includes what services you want to include or exclude, how often you want services completed, how large your space is, how many people or pets live in the home, and your location. These are all factored in when developing your price.

• What is your typical process for working with a new customer?

  Communication is a priority here at Dominion. Once a price and schedule is confirmed, customers are added to our scheduling software. The software will send the phone number on file a text message showing confirmation of the appointment and which team has been assigned to the job. Additionally, we will send a text message the day before the appointment to confirm. We ask that any changes to the schedule be made 24 hours or more prior to the scheduled time of arrival to avoid fees. There will be another text notification when the team is on their way, and when they have finished. The Job completion text will include a link to the invoice and allow for electronic payment options. If the customer has recurring service, we usually try to keep the same schedule and team for on-going services. We strive for our customers to be 100% satisfied with our cleaning service so if there are any questions or concerns you can call, text or email us provide feedback. We ask that you allow us to return to rectify any complaints first. We want you to be happy in your space without having to clean behind us.

• What education and/or training do you have that relates to your work?

  CEO and Operating Owner has over 25 years of experience and continued training. Additionally, we have several long-term cleaning technicians that also came to us with experience. Our new hires receive company standard training upon hire. We also provide all staff with monthly updates at our staff meetings. Finally, our staff receive random inspections and follow-up to ensure they are complying with company expectations.