FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
1. Concierge Solar Design & Savings Plan – $129 (refunded when you proceed). First step with Raynora Solar: Live Zoom with 3D layout, production, bill analysis, EV impact, financing options (cash/loan/lease/PPA; loan/PPA require a 650+ credit score), net-metering overview, and your solar project timeline. 2. What we offer (so you know if this fits). Don't reach out if not. Residential solar, home batteries, Tesla/EV charging, and electrical work (panel upgrades, trenching) handled in-house end-to-end. If you need a new roof, we can bundle a reroof in the same project—installed by our licensed & insured roofing partner while we manage everything. We offer all pricing options (cash, loan, lease, PPA; $0-down for qualified customers).
- What is your typical process for working with a new customer?
1. Concierge Plan (Zoom): review your bill, build your roof layout, bill impact, EV impact, net-metering, pricing (loan/PPA need 650+ credit score). 2. Site Survey: We visit your home and take measurements; roof and main panel are checked here. 3. Permits & Utility Paperwork: we file everything. 4. Installation: our in-house crew installs solar/battery/EV and any electrical work. Reroof can be added with our roofing partner. 5. Inspections & Permission to Operate (PTO): we schedule and manage. 6. Turn-On & App: we turn it on, set up the app, and check in after.
- What education and/or training do you have that relates to your work?
Our installers are licensed and manufacturer-trained. We follow current safety and utility rules. As a Freedom Forever dealer, we use proven standards and provide long-term support and monitoring.