I have 25+ years in the Document Industry of repairing mostly Multifunctional and Standalone Laser Printers. I have experience of repairing most inkjet printers too. I mostly worked in
government, commercials office and some SoHo business environments. Among other talents I have for Network Printing needs(Configuration of scan to email, copy and printing default settings, etc.).
Overview
Hired 56 times
Background checked
1 employee
23 years in business
Business hours
SunClosedMon3:00 pm - 8:00 pm
Payment methods
This pro accepts payments via Cash, Check, PayPal, Square cash app, and Zelle.
Services offered
Product type
Desktop printer
Commercial copier
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, responsiveness, and work quality.
Excellent 4.9
26 reviews
5
92%
4
4%
3
4%
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Read reviews that mention:
Suzanne R.
Jul 19, 2026
•
Hired on Thumbtack
VERY RELIABLE AND KNOWLEDGABLE -- Robert responded to my despiration when my color printer stopped printing by sending a text with 15 minutes and coming to my house an hour later. He logically worked his way through understanding the printer set-up and made changes to the programming to get it printing again--including having to download the current printer drivers (which had disappeared). Very professional and likeable person. THANK YOU!!
Details: Desktop printer • Canon
Passion4Technology's reply
Thank Suzanne. 😊
Printer and Copier Repair
Gregory G.
Oct 2, 2024
•
Hired on Thumbtack
We were able to assess the problem by telephone. Through a process of elimination (in consideration of steps I had already taken), we determined that the cost of one or more of the likely replacement parts was sufficiently high (for a 4+ year-old printer) that purchasing a new printer was preferable. I gladly paid his consulting fee to avoid inconvenience and further waste of time.
Details: Desktop printer • HP
Passion4Technology's reply
Thank you, Sir. 🙂
Printer and Copier Repair
Leslie F.
Jul 8, 2017
•
Hired on Thumbtack
I was so impressed with Mr. Mason. He came when he said he would, fixed my printer, explained how he did it, and charged a very reasonable fee with no extras tacked on. I would definitely recommend Mr. Mason of Passion4Technologies, and I will call him again without hesitation.
Passion4Technology's reply
Thank you so much, Leslie. I look forward to doing business with you in the future.
Printer and Copier Repair
Julian R.
Dec 9, 2020
•
Hired on Thumbtack
Mr. Mason showed up a few minutes early for our appointment which was fine. He was masked which was good. He was able to diagnose the problem and change the settings in my printer to restore the fax function. He tested it later and it proved to be 100% successful. I highly recommend him!
Details: Desktop printer • Canon
Passion4Technology's reply
Thank you. 😊
Printer and Copier Repair
Katherine N.
Sep 2, 2015
•
Hired on Thumbtack
Robert Mason came to my house to look at my HP Officejet printer, which would not print because the access door to the print cartridges would not close. He was very professional and friendly, looked at the printer and determined that one of the hinges to the access door had broken. Since I preferred not to order a replacement hinge part as I do not use the printer that frequently, Robert removed the bottom part of the broken hinge so that the door fully closed and the sensor engaged to recognize that the door was closed. The printer will operate now because of this. I would definitely seek Robert's help again for any printer problems. Thank you!
Passion4Technology's reply
Thank you Katherine. I really appreciate your feedback. :-)
Printer Repair
Credentials
Background Check
Robert E Mason
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
80.00 min charge for Standalone Inkjet Desktop printers. 100.00 min charge for MFD Inkjet Printers (Fax, Copy,Scan,Print).120.00 min charge for Laser Desktop and Commercial floor model MFD Printers (Fax, Copy,Scan,Print) . Travel charge of $20.00 per every 20 miles over from company location( Lorton, Va), 20.00 will be added to the total charges. Preference of service is Northern Virginia.
What is your typical process for working with a new customer?
Id like to do a free consultation over the phone on what is needed to complete the job smoothly and effectively.
What education and/or training do you have that relates to your work?
Technical school and on the job market experienced and in-house Licensed and College Core training in Electronics Engineering. Accredited Licensed as an Electronic Service Technician.
