- What should the customer know about your pricing (e.g., discounts, fees)?
We go by the xactimate standard for square foot for a baseline. However, we always work with our customer to achieve a fair price while maintaining the highest quality work.
- What is your typical process for working with a new customer?
In an emergency situation R1 of Springfield is going do everything to be the Company that the customer is thankful they called. We will explain what steps that will take place, answer questions, problem solve, and work tirelessly to get the job done.
- What education and/or training do you have that relates to your work?
R1 of Springfield is a IICRC certified Firm. Certifications include: Water Restoration Technician, Applied Microbial Remediation Tech, Fire and Smoke Tech, Advanced Structural Drying, Carpet Repair Tech, Carpet Cleaning Tech, Upholstery Cleaning Tech, Health and Safety Tech and Trauma Scene Tech.