Matt S.
This was the most awful experience I’ve ever had, bar none! Randy Perez is a liar and con artist! Do not trust him! My project started over 9 months ago and is still not completed. He is full of empty promises. I had a simple sand in place job and a new hardwood stair install. The mistake I made was paying him in full before I was able to view the finished work. BIG mistake!
When I got back in my home to see the finished work for the first time I found debris in the stain, all edges were rough sanded, and it looked as though the stain was applied by a three year old learning how to finger paint for the first time. It was terrible. My stove was broken when they tried to move it, my sink permanently scratched when they washed their tools out in it, and my carpet ruined when varnish dripped on it. This was the only time Randy Perez came to my home to view the work. I think he may had even tried to defend the work, but when one of his workers verbally assaulted and threatened my wife and friend while critiquing the job, he was left with little room to negotiate. This is the only time Randy spoke up. He too suggested that the job was not done correctly and asked if he could try again. I should have said NO and asked for a refund, but I did not.
His new crew came in a few days later and took over two weeks to try and refinish my floors a second time and failed miserably. The Bona product that Randy Perez swears about was incorrectly used and began peeling within days after it was applied. Caution on our part was take every step of the way. Coasters were applied to every piece of furniture. No shoes were permitted in the home. Our pets were boarded for over a week and had socks placed over their paws. This still was no defense against the shoddy work that was done. If only Randy Perez would have come back to my home to inspect it he may have been able to be somewhat compassionate about what my family had gone through. Over two weeks in a hotel, with two children and 4 pets. It was a nightmare!
As for the steps, the order was never placed correctly. 3 treads broke within one month of install. Randy Perez said that the work was warrantied, but to date I still have a broken tread that was never fixed. Multiple times the work was supposed to be finished, but either the workers showed up late or not at all and/or not prepared. They either brought the wrong tread or were missing materials. This too added to the nightmare scenario.
After several attempts to get the repairs corrected, Randy Perez indicated that trades just didn’t want to come to my home, because maybe they were never questioned about their work before.
I spent over $11,000 to have work done to my 20+ year old home and it looks worse than when they started.
To add insult to injury, Randy Perez agreed to pay for a flooring inspector. He wanted to pass judgement on the Bona product. When the flooring inspector of 30+ years showed up to my home he immediately indicated that the installation was done poorly by amateurs or someone who did not know what they were doing. A full report was composed; however, was never released because Randy Perez refused to make payment to someone he initially agreed to do the inspection.
I have never written a review before and I hesitated to write this review in hopes that one day Randy Perez and Floor Techs would live up to their promise, commitment and warranty, but he will not even return calls at this point. Totally unprofessional! This work started on November 3, 2018 and is still incomplete. Unfortunately, it looks like a court settlement will be the only way out of this hell I have been put through.
If you want to babysit an unprofessional crew and overpay for bad work and end up suing someone for non performance, you too can call Randy Perez of Floor Techs.
Good Luck
