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Ted Lutz was a joy to have complete my projects. He was easy to work with and had a friendly disposition. He communicated with me through every step of the process, and completed my projects as planned. His follow up and follow through made the process very easy. I will have Ted complete more projects for me, and recommend him to anyone who needs work done at their home.Sep 26, 2014VerifiedRent-A-Pro Handyman service LLC.'s reply
Thank you Stacy C. For hiring Rent-A-Pro handyman service LLC. We look forward to working with you again in the future.
Mr. Lutz was asked to remove and replace three (3) outdoor wall lanterns and one (1) lamp post lantern with upgraded units at our home. Prior to beginning the work as agreed on October 17, 2014, Mr. Lutz personally came to our home to assess the project and provide an estimate of completion time and costs. Overall, Mr. Lutz was extremely professional, timely, and the work performed was exceptionally well-done and exactly what I hoped for as a final result. I will add that Mr. Lutz was even more accomodating when I pointed out during inspection of his work a minor mounting issue that needed special attention; he corrected the subject area to perfection with a positive response to my request. Job well done! I will definitely call on Mr. Lutz for future projects, and look forward to using his business for improvements and/or repair on our home again. Thank you for your service, Mr. Lutz! I will definitely recommend you to others without reservation. All the best.Oct 23, 2014VerifiedRent-A-Pro Handyman service LLC.'s reply
Thank you Jeff for hiring www.renta-pro-handyman.com and for this awesome review! We look forward to helping you in the near future.
Trim or Molding Installation
I thought I would write just the facts and you can decide what to make of it. About 15 minutes prior to agreed upon start time, he called to cancel - reason was family emergency. We rescheduled. On the rescheduled date, he showed up 1.5 hours later than promised. He did communicate that he would be late, again about 15 minutes prior to the agreed upon time - reason was babysitter didn't show up. When he arrived it took an hour to set up for a crown molding job for a 17'x15' room - reason was he wasn't feeling too good. Side note - he estimates the jobs based on how many hours he believes it will take and multiples it by his hourly rate which in this case is about $52/hr. When we started talking about caulking the molding (which is the final step for any molding job), he told me the price he quoted was, unbeknownst to me, installation only. He said he would caulk the corners but the rest would cost another $52 since it would take an additional hour. He said that a good finishing carpenter needs very little caulk. In the end, he caulked everything at no additional cost. Could it have been because I ended up on a ladder assisting him until a helper arrived because "he's hung a lot of molding and doesn't need help" although I explained prior to the start of job that this molding was particularly heavy and he would need an assistant? Upon final inspection, one of the corners was cut incorrectly and it left a very large gap - reason was MDF (the material the trim was made from) is difficult to work with (of course it was interesting as to why the other corners were done correctly). Needless to say he filled that corner with much caulk. If he had fixed the error, it would have cost me $65 for another piece of trim. The corner was in an inconspicuous place so I decided to pay him and be done with it. Total time - 6 hours for 64 linear feet of molding. Another side note - I hung 260 linear feet of picture molding the next day in 8 hours.Sep 25, 2014VerifiedRent-A-Pro Handyman service LLC.'s reply
In response to your review: I caulked all of your trim at no extra charge. There was one piece of molding left because I took the time to cut properly to save you material and money!The corner that your referring to I tried my best to get it tight but there was a large cabinet in my way. I am only human and had a personal issue that I could not over-come but all along I called you to let you know what was going and that I would be late. I did the best I could on a day that I was feeling sick to do you a favor and install your extra large crown molding that in no way picture molding compares to difficulty in installation with crown molding. I finally learned you cant please everyone but in this case if you were unhappy with the installation of the one corner I would have fixed it no questions asked with the left over piece of molding. All I can say is call me and I will fix the issue and to all other potential customers please look at my other 11 reviews and they will speak for themselves.
Ted was very professional in all areas of the work he performed. His crew was courteous and always on time. He repaired my ceiling, painted my dinning room and bedroom. Ted installed a new kitchen sink, faucet and dishwasher. He covered everything with plastic and the floors with drop cloths. He pressure washed the exterior of my home and it made such a huge difference. His pricing(rate) was very reasonable and he communicated with me on every aspect of the project. He completed everything in the time he estimated. I would highly recommend his handyman service and I will definitely call Ted for all of my home improvement needs! Thanks Ted, I will be in touch soon!!!Mar 22, 2014VerifiedRent-A-Pro Handyman service LLC.'s reply
Thank you for reviewing me !
Ted led the team that remodeled my kitchen to include installing cabinets, painting, drywall repair, replacement of an outside door, and installing a tile floor. Also, they added a deck to my house. The work done really was excellent and I'm very satisfied with both projects. Ted always let me know what time the team would arrive at my house and they were prompt and courteous. He was upfront regarding costs and kept in constant communication with me. He's basically a jack-of-all trades and I highly recommend Ted.Feb 24, 2014Rent-A-Pro Handyman service LLC.'s reply
Thanks Libbe! I look forward to your bathroom remodel !
License Type: HIC – Contractor – Home Improvement (VA)
- What should the customer know about your pricing (e.g., discounts, fees)?Rent-A-Pro Handyman is a time and materials company. The company rate is $65 Per man hour with a 10% labor discount. Why not pay for the exact time worked-and no more. My RATES are affordable and very competitive. The more time we work for you or the bigger the project the more I discount $$$ to my customers/return clients. No up-charge on materials. you only pay for the receipt cost for the materials needed.. Any supplies not used are returned and removed from the invoice bill.
- What is your typical process for working with a new customer?Please Go to my website button where you can be informed/educated about Rent-A-Pro Handyman. Add your to do list at bottom and press submit. The form comes-directly to the company email where we monitor by the hour. We will respond within 24 hours to set up a FREE estimate at your home or you can get an additional 5% labor discount by setting up a service date immediately with out an estimate.
- What education and/or training do you have that relates to your work?yes / certification renewal