FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Transparent, upfront pricing with no hidden fees. Free estimates provided. Discounts available for bundled services and repeat customers. Pricing varies based on the complexity and urgency of the job.
- What is your typical process for working with a new customer?
Initial consultation to understand the issue, followed by a quick diagnostic. I explain the problem, provide a clear quote, and begin work once approved. After the fix, I test everything, optimize performance, and make sure you are fully up and running before closing the job.
- What education and/or training do you have that relates to your work?
Hands-on experience in computer repair, system optimization, and network setup, including servers, routers, and VPNs. Professional over 15 years experience in the industry has strengthened my skills in troubleshooting, customer support, and delivering reliable solutions. I stay current through continuous self-study and real-world problem solving.