Henrico Handyman

Mrs. Middleton, I arrived at your home on time to diagnose a faulty outlet. This was for the previously agreed upon price of $80. I checked the breaker, inspected the outlet, and verified they were in proper working order. I then, at your discretion, tested 150 feet of Christmas lights along the roofline of your two story home. It is at this point you are technically correct. I could have, or should have, mentioned that the work would come at an additional charge. However, I was invested in fixing your problem. This resulted in discovering one string of lights was faulty, which I replaced. I also exchanged several fuses. You asked if I would readjust your lights in several places because you did not like what the previous installer had done. Specifically, you wanted me to make sure the plugs for each section of lighting was not hanging inside of the gutter. I obliged, which required that I climb onto the roof. I was at your home for an additional hour and a half, performing work beyond the scope of our original discussion. Instead of charging you and additional 1.5 hours (80 x 1.5), I charged you $40 in addition to the original agreed upon price, bringing the total to $120. At that time, you expressed no dissatisfaction with the price or the work performed. It’s disappointing that you decided to write such a poor review a few days later. I’m sorry that you feel you were not treated fairly.