FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing Structure: Initial Fee: $100.00, which covers the first half hour of service. Hourly Rate: $100.00 per hour after the initial half hour. Instant Booking Deposit: A non-refundable deposit of $50.00 is required for instant booking and will be applied towards the initial fee upon arrival.
- What is your typical process for working with a new customer?
Initial Contact: Inquiry: You reach out to us via phone, email, or our website, providing basic details about your repair needs. Scope of Work: We ask for a clear description of the issue or project, including any specific requirements or concerns you may have. Booking and Scheduling: Instant Booking: If you choose instant booking, a non-refundable deposit of $50.00 is required, which will be applied to the initial fee upon our arrival. Appointment Scheduling: We arrange a convenient time for our team to visit your location. On-Site Assessment: Arrival: Our team arrives at the scheduled time to conduct an on-site assessment of the work needed. Detailed Evaluation: We review the project in detail, discussing any additional concerns or requirements you might have. Estimation and Agreement: Cost Estimate: We provide a detailed cost estimate based on the initial fee and our hourly rate, which covers the first half hour and additional time if needed. Approval: We review the scope of work and costs with you, ensuring all aspects are understood and agreed upon before proceeding. Execution of Work: Service Delivery: Our skilled professionals perform the required repairs or installations as outlined in the scope of work. Quality Assurance: We ensure the work meets our high standards and your expectations. Completion and Follow-Up: Final Review: We review the completed work with you to confirm satisfaction. Feedback: We welcome any feedback you may have and address any remaining questions or concerns.
- What education and/or training do you have that relates to your work?
With nearly 30 years of experience in the field, our company has built a strong reputation for reliability and excellence. Our extensive background and long-standing presence in the industry reflect our commitment to high-quality service and client satisfaction. You can trust us to handle your repairs and installations with the expertise and professionalism that comes from decades of dedicated work.