FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide upfront, transparent pricing with no hidden fees. All repairs and installations are quoted before work begins. Pricing may vary based on system type, age, accessibility, and parts required. Diagnostic fees apply and are credited toward approved repairs. We occasionally offer seasonal promotions and maintenance discounts. Emergency or after-hours service may include additional fees, which are always disclosed in advance.
- What is your typical process for working with a new customer?
We start by gathering details about the issue and scheduling a convenient service appointment. A licensed technician performs a full system evaluation, explains the findings, and presents clear repair or replacement options. Once approved, work is completed efficiently and professionally, followed by testing and customer walkthrough. We make sure all questions are answered before the job is considered complete.
- What education and/or training do you have that relates to your work?
Our technicians are trained and experienced in residential and light commercial HVAC systems, including diagnostics, installation, and maintenance. We stay up to date with current HVAC codes, manufacturer guidelines, and industry best practices to ensure safe, reliable, and efficient service.