- What should the customer know about your pricing (e.g., discounts, fees)?
We start with a 57 point inspection of your home, then give you a report of possible causes and pest points of entry and finally present a customized treatment to guarantee results. All our work is backed by the Ratpack Guarantee.
- What is your typical process for working with a new customer?
We start by offering a free on site inspection and after we agree upon the price, we will begin treatment.
- What education and/or training do you have that relates to your work?
We make sure our technicians are always up to date with new chemicals and techniques, every other month we have different classes and field training experts come out and train us. Also the VA & MD Dept. of Agriculture requires multiple amount of classroom training to renew our licenses yearly. We take pride in having a knowledgeable staff offering nothing but the best and most efficient solutions to solve our client's problems.