FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size, condition, and frequency of service for the home. Recurring customers receive discounted maintenance pricing compared to one-time cleanings, and we frequently offer promotions on initial deep cleanings when paired with recurring service. We always aim to provide clear upfront pricing with no hidden fees.
- What is your typical process for working with a new customer?
We start by gathering information about the home, including size, condition, and cleaning goals. From there, we provide an initial quote and cleaning checklist for review. Most recurring customers begin with a more detailed deep cleaning before transitioning into ongoing maintenance service. We stay in communication throughout the process and encourage customers to let us know if there are any areas needing special attention.
- What education and/or training do you have that relates to your work?
Our team is trained in residential cleaning procedures, product usage, attention to detail, and customer service standards. We focus heavily on consistency, communication, and maintaining a professional experience for every customer. Over the years, we have worked with a wide range of residential properties, recurring clients, move-in/move-out cleanings, and vacation rental turnovers throughout multiple markets.