FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Two deals: If you pay full price for my service and if we meet for three hours within a week, the third hour is half price. If you send someone to me and that person has at least one full-price session with me, you get one session free.
- What is your typical process for working with a new customer?
To start, I listen to the student, and possibly the student's parents, describe the issue. With sensitivity to the student's feelings (usually fear), I work with the student on an assignment, paying attention to what seems to get through to the student best. I make it clear that I am there to help, not to judge.
- What education and/or training do you have that relates to your work?
Education: a master's degree in civil engineering. In engineering school I didn't just take math classes; I applied the math I had learned. That helped me learn it so that I would never forget. Work experience: I've been tutoring for 20 years and I taught math in community college for 14 years.