This pro has verified their business license with Thumbtack.
Licensed
This pro has verified their business license with Thumbtack.
Type of heating system
Heating system problems
Responds in about 1 min
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About
Bob Garrett Services is a Class A Contractor delivering dependable home services across the Roanoke & New River Valleys. Since 2007, homeowners have relied on us for HVAC installation and repairs, plumbing and water heaters, and whole-home generator solutions, all backed by clear communication, clean workmanship, and a team that treats your home with respect.
Overview
Hired 23 times
Serves Salem, VA
Background checked
License verified
25 employees
19 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Multi-state National Account - Ask Pro about exact licensing
License state: DC
Background checked
Passed by Michael Burroughs on Mar 17, 2026.
Services offered
Type of heating system
Heating system problems
No problem, just need maintenance
No heat
Not enough heat
Unusual noises from inside
Building height
Single-level
Two-story
Three-story
High-rise
Reviews
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Excellent 4.9
104 reviews
5
94%
4
3%
3
0%
2
0%
1
3%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Sandra W.
Jun 17, 2026
•
Hired on Thumbtack
They were excellent at scheduling my service because I needed a plumber quickly. Upon arrival he was very professional and began to access the equipment I needed installed. He corrected a problem with pressure and completed the task of installation. I was able to get back to work immediately. I did miss the previous water pressure Thank you again for your assistance
Details: No, repair is not urgent • No, the building is not currently flooded • Sink • House
Plumbing Pipe Repair
Todd S.
Nov 22, 2025
•
From Google
Shaun and David came out to inspect our HVAC and furnace when it wasn't keeping up with the thermostat. They came out right away and took care of the issue. Super knowledgeable and polite. I would recommend them to anyone! Thank you!
Bob Garrett Services's reply
Thank you for your wonderful feedback, Todd! We’re glad that Shaun and David provided you with quick and knowledgeable service, and we truly appreciate your recommendation!
Cara P.
Dec 19, 2025
•
From Google
Dave saves the day! I had an issue that wasn't fixed the first time. Basically a repair that wasn't necessary. Dave & Trenton actually fixed it properly. Bob Garrett services refunded my money after Dave talked to his manager. What a blessing! Thanks to all who made this right for me.
Bob Garrett Services's reply
Thank you for your fantastic feedback, Cara! We’re glad that Dave and Trenton were able to resolve your issue and that our team made things right for you at Bob Garrett Services.
Tonita L.
3 weeks ago
•
Hired on Thumbtack
The team were communicative, friendly, and professional. I really appreciate the time given to explain things in a way I could understand.
Plumbing Pipe Repair
Gary S.
Aug 20, 2026
•
Hired on Thumbtack
Lawrence, the plumbing tech fixed our water line leak and stopped up drain. He was also an even keeled pleasant personality. It was late when he finished (around 6:30pm I believe) and he still had to go finish another job. This made me think some negative things about the company itself and stressing out its staff.
We did have to cleanup after he finished and we weren’t asked to remove items from the cabinet he was cleaning out the drain in which added to the cleanup.
I will say he traveled a long way, fixed our plumbing issues, was courteous, and still wasn’t finished working for the day so I’m not mad at the cleanup we did. I would imagine he was weary and may have overlooked it.
Details: Yes, repair is urgent • No, the building is not currently flooded • Leaking pipes • Sink • Shower or bathtub • Toilet • House
Plumbing Pipe Repair
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Stay comfortable through every season with heating and cooling solutions from Bob Garrett Services. From new system installation (heat pumps, furnaces, ductwork, and vents) to responsive repairs, we tailor recommendations to your home and deliver dependable service from start to finish.
From everyday fixes to urgent repairs, our plumbing team helps keep your home running smoothly. We provide water heater installation (traditional and tankless), drain cleaning, and plumbing repair, with straightforward explanations and workmanship built to last.
When outages happen, the right backup power helps your home stay safe and functional. We install and service Generac and Kohler whole-home generators so you can keep essentials running with reliable performance and long-term peace of mind.
What is your typical process for working with a new customer?
Call us, send a message and we will get you scheduled to have a technician out to your home to provide you with an estimate on repairs, replacements or installations!
What education and/or training do you have that relates to your work?
We’re a licensed, insured Class A contractor serving Southwest Virginia with trusted HVAC, plumbing, and generator service
