If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Bob Garrett Services is a Class A Contractor delivering dependable home services across the Roanoke & New River Valleys. Since 2007, homeowners have relied on us for HVAC installation and repairs, plumbing and water heaters, and whole-home generator solutions, all backed by clear communication, clean workmanship, and a team that treats your home with respect.
Overview
Hired 10 times
Serves Salem, VA
Background checked
License verified
25 employees
19 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Multi-state National Account - Ask Pro about exact licensing
License state: DC
Background checked
Passed by Michael Burroughs on Mar 17, 2026.
Services offered
A/C services needed
Property type
House
Condo/Apartment
Townhouse
Business
Reviews
Customers rated this pro highly for professionalism, responsiveness, and work quality.
Excellent 4.9
103 reviews
5
94%
4
3%
3
0%
2
0%
1
3%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Sandra W.
Jun 17, 2026
•
Hired on Thumbtack
They were excellent at scheduling my service because I needed a plumber quickly. Upon arrival he was very professional and began to access the equipment I needed installed. He corrected a problem with pressure and completed the task of installation. I was able to get back to work immediately. I did miss the previous water pressure Thank you again for your assistance
Details: No, repair is not urgent • No, the building is not currently flooded • Sink • House
Plumbing Pipe Repair
Gary S.
1 month ago
•
Hired on Thumbtack
Lawrence, the plumbing tech fixed our water line leak and stopped up drain. He was also an even keeled pleasant personality. It was late when he finished (around 6:30pm I believe) and he still had to go finish another job. This made me think some negative things about the company itself and stressing out its staff.
We did have to cleanup after he finished and we weren’t asked to remove items from the cabinet he was cleaning out the drain in which added to the cleanup.
I will say he traveled a long way, fixed our plumbing issues, was courteous, and still wasn’t finished working for the day so I’m not mad at the cleanup we did. I would imagine he was weary and may have overlooked it.
Details: Yes, repair is urgent • No, the building is not currently flooded • Leaking pipes • Sink • Shower or bathtub • Toilet • House
Plumbing Pipe Repair
Kenneth C.
Mar 6, 2026
•
From Google
The gentleman that came was very courteous and knowledgeable he even went back to town and got me another battery. Took care of other issues as well. Thank you so much!!
Bob Garrett Services's reply
Thank you for your wonderful feedback, Kenneth! We're glad our technician was courteous and knowledgeable, and we appreciate you recognizing his efforts to ensure your needs were met at Bob Garrett Services.
Roy S.
Feb 25, 2026
•
From Google
Mr Anwar was professional, courteous, knowledgeable, and very helpful. He noticed there was not a surge protector for our generator and got one from his truck and installed it.
Bob Garrett Services's reply
Thank you for your fantastic feedback, Roy! We're glad Mr. Anwar's professionalism and helpfulness made a positive impact, and we appreciate your recognition of his efforts at Bob Garrett Services.
Paul L.
Feb 24, 2026
•
From Google
Crew appeared on time and started right to work. Took the day to install but guys were friendly and kept me informed of their progress. Got tanks installed and filled and once final inspection was made, generator cranked and ran well. Very satisfied! Dler Anwar guided us through the inspection process and showed me the ropes on the generator.
Bob Garrett Services's reply
Thank you for your fantastic feedback, Paul! We're glad our crew was friendly and kept you informed throughout the installation process, and we appreciate Dler Anwar's guidance during the inspection. Your satisfaction means a lot to us at Bob Garrett Services!
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Stay comfortable through every season with heating and cooling solutions from Bob Garrett Services. From new system installation (heat pumps, furnaces, ductwork, and vents) to responsive repairs, we tailor recommendations to your home and deliver dependable service from start to finish.
From everyday fixes to urgent repairs, our plumbing team helps keep your home running smoothly. We provide water heater installation (traditional and tankless), drain cleaning, and plumbing repair, with straightforward explanations and workmanship built to last.
When outages happen, the right backup power helps your home stay safe and functional. We install and service Generac and Kohler whole-home generators so you can keep essentials running with reliable performance and long-term peace of mind.
What is your typical process for working with a new customer?
Call us, send a message and we will get you scheduled to have a technician out to your home to provide you with an estimate on repairs, replacements or installations!
What education and/or training do you have that relates to your work?
We’re a licensed, insured Class A contractor serving Southwest Virginia with trusted HVAC, plumbing, and generator service
