FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our standard service call/diagnostic fee covers the technician’s visit, inspection, and diagnosis of the unit. The diagnostic fee is waived when you approve the repair. We use flat-rate pricing, so you’ll know the total cost of the repair in advance, regardless of how long the repair takes. No repairs are completed without your approval.
- What is your typical process for working with a new customer?
We start by learning about the appliance and the issue you’re experiencing. Our technician then inspects and diagnoses the unit and provides an estimate for the recommended repair. No repair is performed without the customer’s approval.
- What education and/or training do you have that relates to your work?
Our technician has over 6 years of hands-on experience diagnosing and repairing residential appliances and continues to stay up to date on appliance systems, troubleshooting procedures, and repair techniques for major brands.