FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Write on Time, we’re committed to delivering the highest quality in writing, editing, and proofreading services. As we continue to grow and adapt to the evolving demands of our industry, we constantly seek ways to serve you better. With that in mind, we have taken the time to assess and refine our pricing strategy. Our new model reflects not only the value and expertise we bring to every project but also ensures our offerings remain competitive and transparent.
- What is your typical process for working with a new customer?
“Write on Time” Service Request Process 1. Initial Inquiry: • Customer Responsibility: Initiate contact with “Write on Time” via preferred communication channels (website, email, phone) to state their service requirements. • Write on Time Responsibility: Provide prompt acknowledgment of the inquiry, offering an overview of services and suggesting the next course of action. 2. Detailed Consultation: • Customer Responsibility: Share specific details regarding the project, such as scope, target audience, and any pre-existing content or drafts that might be relevant. • Write on Time Responsibility: Arrange an in-depth consultation, which could be in-person, over the phone, or virtually, to fully grasp the project requirements and provide expert guidance. 3. Submission of Materials: • Customer Responsibility: Submit all relevant materials and documents that require writing, editing, or proofreading. A clear brief or guideline on expectations, desired tone, and style would be beneficial. • Write on Time Responsibility: Review all provided materials thoroughly, ensuring there’s clarity on the project’s scope and requirements. 4. Quotation and Agreement: • Customer Responsibility: Upon receiving a quote, review the terms, scope, and pricing. Any questions or clarifications should be raised at this stage. • Write on Time Responsibility: Present a transparent and comprehensive quotation detailing the services, projected timelines, and costs involved. 5. Execution of Service: • Customer Responsibility: Stay available for any clarifications or additional information “Write on Time” might require during the service delivery phase. • Write on Time Responsibility: Adhere strictly to the agreed parameters and timeline, ensuring consistent quality and attention to detail in all writing, editing, or proofreading tasks. 6. Review and Feedback: • Customer Responsibility: After receiving the initial draft or edited content, review it in a timely manner and provide constructive feedback or request revisions if necessary. • Write on Time Responsibility: Submit drafts or completed content by stipulated deadlines, and be prepared to make revisions based on client feedback to ensure full satisfaction. 7. Final Delivery and Settlement: • Customer Responsibility: Confirm satisfaction with the final delivery and process any outstanding payments as per the agreed terms. • Write on Time Responsibility: Ensure that the final version of the content meets or exceeds the client’s expectations and provide any follow-up support if needed. At “Write on Time,” our priority is a harmonious collaboration with clients. While this is our standard process, we always remain adaptable to cater to unique project needs and ensure that our clients receive top-notch service at every step.
- What education and/or training do you have that relates to your work?
With a distinguished career spanning 30 years of military service, my writing is deeply rooted in the discipline, leadership, and strategic acumen that comes from managing Marines. Guiding troops in complex scenarios has not only honed my decision-making abilities but also refined my communication skills, allowing me to craft messages that inspire, direct, and resonate. Furthermore, holding a Doctor of Management degree has equipped me with a profound understanding of organizational behavior, leadership strategies, and effective management practices. This academic prowess complements my practical experiences, giving depth and nuance to my written works. Whether it’s penning strategic documents, crafting leadership guidelines, or developing management theories, my background offers a unique blend of hands-on leadership and scholarly insight. Throughout my journey, I have learned the art of conveying powerful messages succinctly, drawing from real-world experiences and theoretical knowledge. This blend ensures that my writing is not just informative, but also actionable and relatable, speaking directly to the challenges and aspirations of today’s leaders and managers.