FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At AllTech Services, we offer transparent, upfront pricing with no hidden fees. Our technicians provide clear, detailed estimates before starting any work. We regularly offer seasonal specials, promotional discounts, and flexible financing options to make your heating, cooling, and plumbing projects affordable. Assessment: An experienced technician will evaluate your issue, providing clear options and upfront pricing. Service Execution: Professional completion of the job with respect for your home. Follow-Up: Ensuring you're 100% satisfied with our work and answering any remaining questions.
- What is your typical process for working with a new customer?
Our typical process with new customers involves: Initial Consultation: Understanding your needs over the phone or online. Scheduling: Setting up a convenient appointment, often same-day. Assessment: An experienced technician will evaluate your issue, providing clear options and upfront pricing. Service Execution: Professional completion of the job with respect for your home. Follow-Up: Ensuring you're 100% satisfied with our work and answering any remaining questions.
- What education and/or training do you have that relates to your work?
All AllTech technicians are NATE-certified (North American Technician Excellence), demonstrating their expertise in HVAC systems. They also regularly participate in continuing education through our AllTech Academy to stay current with industry standards, best practices, and new technologies. Additionally, we hold a Virginia state license and maintain an A+ rating with the Better Business Bureau.